Frequently Asked Questions

If you have not found the answer to your question, feel free to contact our support team at support@password-protect-folders.com

Program Functionality

• Can Password Protect Folders lock folders automatically?
• Can I protect Outlook Express folders?
• How do I protect folders in Outlook 2007?
• Can I protect my web pages with Password Protect Folders?
• Does Password Protect Folders work with 64-bit versions of Windows?
• Using the Safely Remove Hardware Option
• How do I change passwords on folders?
• Can I run Password Protect Folders on a Mac?

Guarantees

• Is Password Protect Folders guaranteed to be virus-free?

Usage Help

• I cannot see locked folders. Help me!
• Why was the word "Unlocked" added to the folder name?
• Why cannot I lock folders larger than 4 GB?
• Why do I get "Access Denied" message when trying to lock a folder?
• What is ppfsys.exe?

Ordering the Full Version

• How can I get the full version?
• Can I get the program on a CD?

Recovering Passwords and Registration Keys

• Can the administrator unlock protected folders with a master password?
• How can I retrieve my password?
• How can I retrieve my registration key?
• How can I transfer my registered Password Protect Folders to my new PC?